Shipping and delivery

Last updated 4 September 2026. We ship from Idaho to addresses in the United States.

Rates and free shipping

Service	Cost	Typical transit
Standard ground	$6.95, or free on orders over $75	2–5 business days
Expedited	$18.95	2 business days
Heavy goods (safes over 60 lb)	$39.00 flat	4–7 business days, kerbside

Free shipping applies to the goods total after any discount and before tax. Safes over 60 lb ship
on a freight service and are excluded from free shipping; the product page says so before you add one.

Cut-off and dispatch

Orders placed before 13:00 Mountain Time on a business day are dispatched the same
day. Orders after that, or at a weekend or public holiday, go out the next business day. You get a
dispatch email with a tracking number when the parcel leaves us, not when the label is printed —
so when you get that email, it is genuinely on its way.

Carriers and where we deliver

We use USPS and UPS for standard and expedited parcels and a regional freight carrier for heavy
goods. We deliver to all 50 states, to PO boxes via USPS where the item fits, and to APO and FPO
addresses via USPS with a longer transit time. We do not currently ship outside the United States.

Freight delivery for safes

A safe over 60 lb arrives on a pallet, kerbside. The driver is not obliged to bring it inside or
up steps. The carrier calls to arrange a delivery window, so give us a phone number you will answer.
Have two people and a trolley ready. Inspect the pallet before you sign: if the packaging is damaged,
note it on the delivery paperwork before signing, because that note is what a damage claim rests on.

Tracking

Tracking is live within a few hours of dispatch. It sometimes takes overnight for the first carrier
scan to appear, which is normal and does not mean the parcel is lost.

If a parcel is late

Transit times are the carrier’s estimates and are not guarantees. Weather and public holidays move
them. If a parcel is more than three business days past its estimate, email
support@guardianway.store with the order number and we will chase it. You do not
need to contact the carrier yourself.

Damaged or missing parcels

Tell us within 7 days if a parcel arrives damaged and photograph the outer packaging as well as the
contents — we need both for the carrier claim. If tracking says delivered and it is not there,
tell us within 14 days and we will open an investigation, which takes five to seven business days, and
resend or refund at the end of it. Full detail is on our Returns and refunds page.

Address accuracy

We ship to the address exactly as entered. If a parcel comes back because the address was wrong or
incomplete, we refund the goods but not the outbound shipping, and you are welcome to reorder.

Sales tax

Sales tax is calculated at checkout where it applies and is shown before you pay.

Questions

Guardian Way LLC, 4595 S Cinder Cove Ave, Meridian, ID 83642 —
support@guardianway.store.